Batten's Appliance in Saint Mary's, GA Open now

Reviews about Batten's Appliance

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  April 13, 2019, by April Howard
  I don't even know where to begin with this company! Just awful! I don't know how they stay in business. I had a dishwasher under warranty with Lowes and the drain pump went out. They sent Batten's to repair it. I told them on the phone when they called to confirm my appointment that the drain pump motor was broken. Repair man (I use the term "man" loosely, I'm pretty sure I've got underwear older than this guy) shows up on my doorstep on September 26th and literally doesn't even look up from his smart phone to greet me. He walks in my kitchen and while poking on his phone, he turns on my dishwasher, hits the drain button, leans down and listens and says "drain pump has gone bad, I'll order a new one and get it installed." OK fine. Two weeks go by and I haven't heard back from Batten's. I call and inquire about the status of my warranty repair. I am placed on hold for several minutes and eventually I am told that they are just waiting on "one more part" which should be in any day. Another two weeks go by, and I call again (Friday, October 20th), and again I am placed on hold for several minutes. Then I am told that my drain motor (miraculously) will be delivered the following Monday and they can repair my dishwasher on Tuesday. That's Tuesday, October 24th. On October 24th the same guy shows up again. He spends about thirty minutes in my kitchen tearing my dishwasher apart, manages to spill water all over my kitchen floor because he took the drain pipe off without any mechanism to catch the water, the whole time talking and texting on his phone (noticing a pattern here?) and after dragging his shop vac back and forth across my bamboo floors at least three times announces that he is finished. The next day I run a load of dishes and they come out looking exactly like they did when I put them in. I run another cycle, still no cleaning going on. I called Lowes and explained to them in detail my experience with Batten's and asked that they please not send the same company to my house to repair the dishwasher. They agree and send LT Appliance out of Callahan (cue the angels singing). LT from LT Appliance shows up (I'm really curious what the LT stands for....Lester Thomas?......Luke Timothy?.....). He introduces himself and what do you know, he shakes my husband's hand, looks him in the eye and puts booties on over his shoes. Booties! Freaking Booties! I'm in love with him already! Husband explains everything to him, he pulls out the dishwasher and lo and behold the dang water line is kinked in the back from where Batten's guy shoved it back in but didn't even bother to turn it on and check it. Easy fix. Then he does a full check of my machine and discovers that the button to select a "Normal" cycle isn't working (not that I'll ever use the normal cycle, I have three boys, a husband and a dog. I'm washing every dish on boiling hot lava power wash cycle to demolish any remaining bacteria, residue or other unidentifiable crud left on those bad boys). So LT (Lee Troy?) is going to order me a brand new normal button for my dishwasher and he'll be back in a week (which is way less than a month) to fix it! I could kiss this guy and I'm pretty sure my husband wouldn't mind because he is sick and tired of me bitching about the dang dishwasher being broken! Moral of the story there folks is if you need an appliance repaired, don't call Batten's. If you have an extended warranty on your appliance through Lowes and they say they are sending Batten's to your house, tell them you'd rather stub your toe on a bed frame than deal with them. Ask for LT Appliance, you won't regret it!
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  March 28, 2019, by Dokyun Kim
  This place is the definition of the word "horrible". Is it possible to give this place less than one star? I promise you, the only positive reviews on this place are written by people that work there. Avoid this place at all costs. If you use their services because of a home warranty I also promise that you are better off paying for repairs out of pocket. Here's what happened to me: We were referred to Battens for repairs to our dishwasher and oven. They showed up quick enough to my house to receive their service payment. A few weeks later and after a lot of phone calls (most were never picked up) a technician showed up to conduct "repairs". His repairs consisted of replacing our dishwasher rack. That's all he did. He didn't touch the actual problem which was the soap dispenser or the oven. He said that we would come back to finish the repairs. This was 4 months ago. And believe you me I called them many times only to be placed on hold every single time. I told the home warranty company about it and they told me that Battens had already reported to them that the work was complete. Talk about dishonest work ethics. Needless to say they will never see business from myself or anyone I can save from using them. I never write online reviews. Batten's Appliance is so bad that I felt the need to write one.